Providing Psychological Care Remotely

First Session of Remote Support

Lesson 7: Consent for remote support
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At the end of the first session of remote support, it is vital to gain consent specifically for being supported remotely. To do this, summarise the points covered in this module:

  • What will be used to provide remote support
  • Confidentiality/security limitations
  • How risk will be managed
  • Setting boundaries
  • Communication adaptations

Then discuss the following: 

  • Negatives and positives of receiving support remotely. For example, the therapeutic relationship is different – it might be more difficult to understand each other’s communication, and indicate that you might sometimes need to double check the meaning of a comment/statement.
  • Find out who else is involved in the person’s care, and if necessary, gain consent to speak with them
  • Any questions or concerns the person may have

documentAsk the person specifically for consent and document the consent in your case notes. 

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