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Providing Psychological Care Remotely

Overview of Remote MHPSS

2 lessons

Overview of remote MHPSS

Personal reflection

Before Providing Remote Psychological Care

9 lessons

Lesson 1: Suitability for remote support

Lesson 2: What to use to provide remote care

Lesson 3: How to set up a supportive space

Lesson 4: Security and confidentiality

Lesson 5: How to manage risk

Lesson 6: What boundaries to maintain during remote care

Lesson 7: Communication adaptations

Lesson 8: Preparing yourself

First Session of Remote Support

8 lessons

Lesson 1: Introducing yourself and the idea of remote support

Lesson 2: How to provide remote support

Lesson 3: Confidentiality

Lesson 4: Managing risk remotely

Lesson 5: Setting boundaries

Lesson 6: Communication adaptations

Lesson 7: Consent for remote support

Module quiz

Page 1 of 1

Which of these aspects should you consider when choosing a technology to provide remote care? Select as many options as you think apply:

Physical security of the platform, who has access to the equipment?Cost involved for the communication, for both the helper and the person accessing MHPSS.No need to check. You can assume that the organisation will cover the costs needed to provide the MHPSS service.Whether the call will be with or without video.

Before every session, make sure that you have “run-through” the technology to make sure that it is working from your side.

True

False

Which of the following tips are useful when setting up a supportive space for remote care? Select as many options as you think apply:

If I am working from home, make sure to lock the door or put a ‘do not disturb’ sign on the door in order to try to minimise interruptions.Minimise background noise by conducting the session from a quiet, private room.When using videos, it is fine if my image is blurry or unclear for the person accessing MHPSS.If using videos, ensure the background area does not give away any personal information I am not comfortable with the person accessing MHPSS seeing.If using videos, it is ok if there is disturbance in the background, eg. noisy animals.Talk to the person accessing MHPSS care about how to minimise disruptions from their end.

Which of the following statements do you think are best practices for setting up boundaries within your remote sessions? Select as many as you think are correct:

It is recommended not to use personal accounts when setting up a remote session via FaceTime, Skype, Whatsapp or others.It is always convenient to set up sessions outside working hours or answering emails.Use a different space for work and personal day-to-day living, if possible. It is good to stay in my pyjamas all day.Do not connect with service users on social media.Maintain normal session times and structure, paying particular attention to ensure sessions do not run overtime.